Complaint Letter Sample

Write a letter of complaint if you have paid for goods or services that did not come up to your expectations. When you write a letter of complaint, remember these writing tips.

- be factual and precise. Say exactly what the problem is, and how it is contrary to your expectations.
- don't use sarcasm or emotional language. Use a neutral rather than angry tone.
- be clear about what you want to happen. State how much compensation you want.
- be polite and avoid threats unless you want to take legal action.

How to start your complaint letter
I am writing to complain about…
I am writing to express my dissatisfaction with…

Give the background to your complaint
We paid £890 for a five-night stay at the Paradise Hotel. Although the travel agent assured us the hotel was 5-star, the building works had not been completed, and few of the promised facilities were available.
We were told that a booking fee of US$120 for the Pyramid Tours would be refunded once the tour was paid in full. However, no refund has yet been paid.

Say what you want to happen
In view of the above, I expect a substantial refund.
Under the circumstances, I feel that a refund of £XX is appropriate.

Using these simple samples in your complaint letter should help get better results!

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