Writing customer notices

In certain situations (for example when you move offices) you'll need to send the same information to a group of people, such as your customers. When you write customer notices, you should aim to include only the most important information.

Email subject lines

Change of address
Change of personnel
Change in policy / in terms and conditions

Giving the information

Please note that as from (date) …..

… our new address will be…
… your new sales manager is…
… we can no longer accept returns of …

Giving extra information

Our telephone and fax numbers remain unchanged.
You can contact him on…
These changes do not affect (our customers in…) / only apply to…

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* All the phrases you need for everyday correspondence

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* Guidelines for accurate punctuation, spelling and layout

* Easy-to-follow advice for the correct style and tone

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