A journalist on the Boston Globe was recently criticised for using non-standard English in an article.
The following instructions were written by a native speaker of English.
In a recent survey, 40% of British adults could not spell "questionnaire", 38 per cent "accommodate" and 37 per cent "definitely".
In certain situations (for example when you move offices) you'll need to send the same information to a group of people, such as your customers.
You need to be careful to sound polite and diplomatic when you write to people with high status, such as your boss or a client.
It's important to achieve the right tone when you write.
When writing directions and instructions make sure you're clear, so that there is no chance your reader will misunderstand you.
What should you write when you accept or decline a written invitation? The phrases you use depend on the formality of the invitation.
One of the most difficult things about letter writing is knowing how to adapt your writing for formal or informal situations.