Business Writing Skills


Formal writing


A journalist on the Boston Globe was recently criticised for using non-standard English in an article.

Writing instructions


The following instructions were written by a native speaker of English.


Writing and spelling


In a recent survey, 40% of British adults could not spell "questionnaire", 38 per cent "accommodate" and 37 per cent "definitely".

Writing customer notices


In certain situations (for example when you move offices) you'll need to send the same information to a group of people, such as your customers.

How to write a letter to your boss


You need to be careful to sound polite and diplomatic when you write to people with high status, such as your boss or a client.

How to write politely


It's important to achieve the right tone when you write.

Writing directions and instructions


When writing directions and instructions make sure you're clear, so that there is no chance your reader will misunderstand you.

Writing invitations – and responding


What should you write when you accept or decline a written invitation? The phrases you use depend on the formality of the invitation.

Informal letter writing (or formal)?


One of the most difficult things about letter writing is knowing how to adapt your writing for formal or informal situations.
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